1. Overview

At Being Assets Library, we strive to provide complete transparency in our desk booking and membership billing. Since seating capacity is strictly capped at 28 desks, reserved seats prevent other scholars from booking the same slot. Please review our refund guidelines below.

2. Hourly & Daily Slot Cancellation

• Before Slot Start: If a cancellation request is submitted at least 2 hours before the booked start time via the student dashboard or reception desk, an 80% refund of the booking amount will be issued (20% retained as administrative/gateway transaction fee).
• Within 2 Hours / After Start: Bookings cancelled less than 2 hours before the start time or missed slots (no-shows) are non-refundable, as the seat was locked and denied to other aspirants.

3. Monthly & Long-Term Memberships

• Prior to Validity Commencement: Full cancellation requested at least 24 hours before the membership cycle begins is eligible for a 90% refund.
• During Active Membership: If an aspirant wishes to discontinue an ongoing monthly membership due to relocation or medical exigencies, a pro-rata refund for the unexpired remaining full days may be requested, subject to administrative approval.

4. Processing Method & Timelines

• Approved refunds are processed automatically back to the original source payment method (Bank Account, UPI, Debit/Credit Card) via the Razorpay payment gateway.
• Standard banking processing time is 5 to 7 business days from the date the refund is initiated by our desk team.

5. Failed Transactions & Double Debits

If your bank account was debited during checkout but the seat allocation was not confirmed due to a network glitch, Razorpay automatically reverses the amount within 24–48 hours. If you need urgent assistance, share your transaction ID with our desk manager.